As most of you are aware, the scheduled downtime for the RDN migration to AWS will run:
Friday, August 18th at 5:00 PM (PDT) to Saturday August 19th at 11:00 PM (PDT).
If you intend to shut down operations during this time please disregard this notification.
If your company intends to continue operations during this downtime please see instructions below:
Clearplan's got you covered. It's business as usual over here.
ANY accounts NOT placed on "Hold," "Need Info," or "Closed" status prior to the RDN shutdown WILL remain open and active in Clearplan. This only applies to companies utilizing the Clearplan/RDN integration. Click here for more information on Clearplan's RDN integration.
Clearplan will hold all updates processed by adjusters during this period.
Upon completion of the RDN migration, Clearplan will deploy updates into RDN.
Santander has requested that all recovery efforts on Santander and Chrysler Capital continue regardless of RDN functionality. Please be sure to check all vins through RCM prior to recovery. This process will not change.
If your company intends to run during this period please make your clients aware that they must close accounts or place them on hold for this time period if they do not want recovery efforts to persist.
Be safe out there!
Your Team at Clearplan